Practical support for life’s challenges
Evidence based therapy tailored to your needs
About Balance Psychology Services
Balance Psychology Services provides evidence-based, trauma-informed support for individuals, couples, and families on the Gold Coast.
Balance Psychology Services was created from a genuine desire to offer practical, down-to-earth support for people navigating life’s more difficult moments. Kymberly’s path into psychology has been shaped by both personal and professional experiences, including years working within military settings, supporting individuals through high-pressure environments, transitions, and the impacts of trauma. These experiences reinforced her belief that meaningful change comes from feeling understood, supported, and equipped with the right tools.
Kymberly brings a grounded approachable style to therapy, with an understanding that life doesn’t always go to plan. Reaching out for support can feel like a big step. Balance Psychology Services aims to create a space where you can talk openly, make sense of what’s going on, and work towards changes that feel realistic and sustainable for you.
Personalized Support Services
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For individuals seeking support with low mood and depression, stress, anxiety, trauma, or life challenges.
A collaborative, evidence based approach focused on building practical strategies and supporting meaningful change.
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Support for couples wanting to improve communication, rebuild connection, or navigate challenges together.
Using structured, evidence-based approaches to strengthen understanding and work towards shared goals.
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Support for Veterans and first responders navigating stress, trauma, and the demands of high-pressure roles.
A practical, structured approach informed by experience working within military and operational environments.
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Flexible, secure online sessions from the comfort of your own space.
Ideal for those with busy schedules or who prefer remote support.
Ready to book an appointment?
Booking is simple. Choose a time that works for you and we’ll connect via Telehealth or in person.
Referral Pathways and Fees
Medicare: Sessions are $220. With a valid Mental Health Treatment plan from your GP, you’ll receive a Medicare rebate of $101.55 leaving an out of pocket cost of $118.45. Ask your GP for a general referral, or a referral to Balance Psychology Services.
Private Billed: Sessions are $220 out of pocket fee and no referral is required. An invoice will be provided, and you may be entitled to a rebate from your health fund.
Current and former serving ADF members: DVA White or Gold card eligible clients can request a named referral to Kymberly Lillis at Balance Psychology Services from your GP. Referrals can be sent to admin@balancepsychologyservices.com.au
Understanding Therapy
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Starting therapy can feel like a big step. For many people, the hardest part isn’t the therapy itself, it’s simply booking that first appointment.
A common question I hear is, “What actually happens in the first session?”
The short answer is: we talk.
Your first appointment isn’t about putting you on the spot or expecting you to share your deepest thoughts straight away. Instead, it’s an opportunity for us to get to know each other and decide whether we’re a good fit to work together.
During the session, we’ll usually explore:
● What has brought you to therapy now.
● A little about your background, relationships, work, and life experiences.
● How your current difficulties are affecting your day-to-day life.
● What you would like to be different as a result of therapy.
There are no right or wrong answers, and you only need to share what feels comfortable. Many people worry they’ll become overwhelmed or emotional. If that happens, that’s okay too. Therapy is designed to move at a pace that feels safe and manageable.
Towards the end of the session, we’ll begin developing a plan together. That might involve learning practical strategies, exploring patterns that have developed over time, or deciding whether approaches such as CBT, EMDR, Schema Therapy, or Acceptance and Commitment Therapy (ACT) are likely to be helpful.
You don’t need to prepare anything special before your appointment. Simply arriving is enough.
Therapy isn’t about being judged or “fixed.” It’s about having a dedicated space where you can make sense of what’s happening, understand yourself more deeply, and develop the skills and confidence to move towards the life you want.
If you’ve been thinking about reaching out, this first conversation might be the beginning of something genuinely positive.
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One of the biggest misconceptions about therapy is that a psychologist will simply give you advice or tell you how to solve your problems.
In reality, therapy works very differently.
While learning new coping strategies can certainly help, lasting change usually comes from understanding why you think, feel, and respond the way you do. Once you understand those patterns, you can begin altering them.
Our brains are remarkably good at keeping us safe. Throughout life, we develop beliefs, habits, and ways of coping based on our experiences. At the time, these strategies often make perfect sense. They helped us survive difficult situations, manage stress, or navigate challenging relationships.
Over time, coping strategies that once protected us don’t always serve us later in life.
Perhaps you avoid conflict because growing up it wasn’t safe to speak up. Maybe you work relentlessly because you’ve learned your worth depends on achievement. Or perhaps you keep people at arm’s length because trusting others has led to hurt in the past.
These patterns aren’t signs that something is wrong with you. They’re understandable adaptations to your life experiences.
Therapy provides a space to gently explore these patterns with curiosity rather than judgment.
As you begin to understand where they came from, you gain the freedom to decide whether they’re still helping you today. If they aren’t, therapy helps you develop healthier ways of responding, and identifying ways that are more consistent with the person you want to be, rather than the circumstances that shaped you.
Different therapies use different approaches depending on your goals. Some therapies focus on changing unhelpful thinking patterns. Others help process difficult memories, improve emotional regulation, strengthen relationships, or reconnect you with your values and purpose.
There isn’t a one-size-fits-all approach because every person’s story is different.
One thing that consistently predicts successful therapy, regardless of the approach used, is the relationship between you and your psychologist. Feeling understood, respected, and safe creates the foundation for meaningful change.
Therapy isn’t about becoming a different person. It’s about understanding yourself well enough that you can stop living on autopilot and start making choices that reflect who you are and the life you want to build.
Real change doesn’t happen overnight. It happens through many small moments of insight, practice, and growth. Over time, those small changes can add up to a very different way of experiencing your life.
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If you’ve been looking into therapy, you’ve probably come across names like CBT, ACT, and EMDR. They can sound like a different language, so let’s break them down in simple terms.
The truth is, there’s no “best” type of therapy. Different approaches are useful for different people and different problems. A psychologist will often use elements from more than one approach depending on your needs.
Cognitive Behavioural Therapy (CBT)
CBT focuses on the connection between your thoughts, feelings, and behaviours.
Sometimes we develop patterns of thinking that aren’t always accurate or helpful. CBT helps you recognise these patterns, challenge them, and replace them with more balanced ways of thinking.
It can be particularly helpful for anxiety, depression, stress, and building practical coping skills.
Acceptance and Commitment Therapy (ACT)
ACT (pronounced as the word act) takes a slightly different approach.
Rather than trying to get rid of difficult thoughts or emotions, ACT helps you change your relationship with them. Instead of struggling against anxiety, sadness, or self-doubt, you learn how to make room for these experiences while still taking steps towards the life you want.
ACT focuses on psychological flexibility, and learning to do what matters most, even when life feels difficult.
Eye Movement Desensitisation and Reprocessing (EMDR)
EMDR is often used to help people recover from traumatic or distressing experiences.
Sometimes our brains don’t fully process difficult memories, leaving them feeling as though they’re still happening in the present. EMDR helps the brain reprocess these memories so they become part of the past, rather than something that continues to affect everyday life.
Many people are surprised that EMDR involves very little talking compared with traditional therapy. While you’ll discuss your experiences, much of the work happens through the brain’s natural ability to process information in a safe, structured way.
Which Therapy Is Right for You?
The answer depends on your goals and your experiences.
Some people benefit most from learning practical skills through CBT. Others find ACT helps them build a richer, more meaningful life despite life’s challenges. For people who have experienced trauma or distressing events, EMDR can be a highly effective treatment.
You don’t need to know which approach is right before booking an appointment. That’s something you and your psychologist can work out together.
The most important thing isn’t choosing the “perfect” therapy. It’s finding an approach that fits your needs and a psychologist you feel comfortable working with.
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Many people wonder whether therapy will actually help.
Research consistently shows that one of the biggest predictors of successful therapy isn’t a particular technique or therapy model. It’s the relationship between you and your psychologist.
Feeling safe, understood, and accepted creates the foundation for meaningful change. When you trust the person you’re working with, it’s easier to explore difficult experiences, try new ways of thinking, and practise different ways of responding to life’s challenges.
That doesn’t mean you’ll always agree or that every session will feel comfortable. Sometimes therapy involves having honest conversations, facing painful memories, or stepping outside your comfort zone. Growth can be challenging, but you won’t be expected to do it alone.
Therapy is also most effective when it’s collaborative.
Rather than being told what to do, you’ll work with your psychologist to understand what’s happening, identify your goals, and develop strategies that fit your life. The best therapy isn’t about creating dependence, it’s about helping you build the confidence and skills to eventually no longer need therapy.
Some people notice changes after only a few sessions, while others benefit from longer-term work. Often the first signs of progress are subtle: sleeping a little better, feeling calmer in stressful situations, communicating more openly, or noticing patterns that you hadn’t recognised before.
These small changes build on each other over time.
Finally, therapy works best when what happens between sessions is just as important as what happens during them. Trying a new strategy, reflecting on a conversation, practising a skill, or simply noticing your thoughts and emotions in everyday life helps turn insight into lasting change.
You don’t need to know exactly what to say or have everything figured out before you begin. You simply need a willingness to be curious about yourself and open to the possibility that things can improve.
Therapy isn’t about becoming someone different. It’s about helping you become more like the person you want to be.